Booking your first physio therapy session could be daunting. Don’t worry, we have got you covered. Below are frequently asked questions that will help ease the process. Booking a session with one of our professional physio therapists, is easy and simple.
Frequently Asked Questions
Booking an appointment
Do I need a referral letter from a doctor to book an appointment?
No, physiotherapists are first-line practitioners which means you don’t need a referral letter from a medical doctor.
How do I book an appointment?
You can book an appointment by contacting us directly. Book Here
Do you accept medical aids?
Yes, all treatments are claimed through medical aid. Normal medical aid tariffs are charged. If you don’t have funds available in your medical aid, it is your responsibility to pay the outstanding amount. Private patients need to pay cash on the day of treatment; there is a speed point available at the practice to pay the outstanding amount.
Can I pay cash on the day of my appointment?
Yes, there is a speedpoint machine for card payments.
About Treatments
How long is a treatment session?
Approximately 45min, depending on the condition/s treated.
What should I bring to my first appointment?
If you have any x-rays, medical reports or referral letters you can bring them along. If you want us to claim the session from you medical aid, you need to bring your medical aid card.
What should I wear?
Wear clothes that can expose the area that needs treatment and that is comfortable to move in. A hairband can be useful for ladies with long hair.
What can I expect after treatment?
It is normal to feel post-treatment tenderness. The amount of tenderness will depend on what techniques where used. As the post treatment tenderness subsides, you should feel an improvement in your symptoms. Every time you visit your physiotherapist the improvement will increase and the tenderness should become less and less depending on your condition and how long you had it.
Do you treat injuries on duty (WCA/ COID)?
All injuries on duty are welcome. Please note that the appropriate supporting documentation will be required.
How many treatments would I need to book?
Each patient and condition is unique so the physiotherapist would first do an assessment to determine the cause of your problem and then advise on treatment options and frequency.
About Physiotherapy
What is physiotherapy
A physiotherapist is a health care professional that promotes movement, helps ease pain and restore function. They assess a client’s condition and develop a treatment plan unique to that individual. A physiotherapist uses a wide range of modalities to treat. Treatment can include manual therapy, therapeutic exercises, hydrotherapy, acupuncture and mechanical devices like ultrasound and tens machines.
Is treatment painful?
Physiotherapy shouldn’t hurt and is completely safe. Physiotherapy often activates deep tissue, and it’s quite possible that there will be some soreness after a treatment session. Stretching and deep tissue work will often cause temporary soreness. It’s important to note that sometimes getting better requires some hard work.
